Damaged Items

Your satisfaction is our goal. All orders placed will be shipped new merchandise. On that rare occasion that an item arrives defective or damaged, we will pick up that item and will send a replacement at no charge as soon as possible. You must notify us within 5 business days of receiving your defective/damaged item.

If you do not want a replacement, it will be treated as a return: you must return the item and a credit will be issued for the cost of the product (shipping is non-refundable on returns).

Missing Items

Upon receipt of your order, please thoroughly inspect your package for any discrepancies/missing items and notify us within 5 business days. If you order shipped in multiple packages, you will receive an email with each packages contents and tracking number. If the item appears on your packing slip but is missing from the package, please alert us immediately.