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Frequently Asked Questions

Find answers to our most asked questions.
How long does it take to receive an order?
An order typically takes 5-10 business days to be processed and delivered. Orders that have personalized items typically take 10-14 business days.
What if I need an order sooner than the time frame you provide?
The easiest way to expedite an order is to upgrade to 2nd day shipping. 2nd day shipping does not include the time it takes for us to process an order. Each item on our site lists the time it takes to process it.  Please see our shipping policy page for transit time and rates.
 
We also offer Rush fees on some products.  Please call our customer support line for more details 866.900.9553.
How do I get a RA number?
Every return needs a RA # in order to receive a credit. To obtain your RA # please call or email with the following information:

Name, Order #, Items you are returning and the reason for return.
How long do I have to return an item?
All returns must be made 30 days from the delivery date.
Is there a re-stocking fee for returns?
No, however returns must be received 30 days from the delivery date.
What happens when an item is on back order?
If your item is not in stock, we will back order it for you. An item will be noted that it is on back order at the beginning of its description with its expected in-stock date. If the item is noted on our site as backordered, you will automatically be added to our backorder list. Your order will ship at time of in-stock unless we hear otherwise from you. From time to time, an item may go on backorder after you placed an order or the in-stock date may be pushed back. In the event this occurs, we will contact you. You may cancel a backordered item as long as it has not shipped. Your credit card will not be charged until your order has shipped.
How do I know if an item is out of stock?
Each item will be marked “out of stock/backorder” when it is unavailable. The note will be clearly marked under the name of the item with its expected in stock date. Our manufacturers will keep us informed with expected in stock dates that will be updated for each item.
How do I get ribbon/aisle runners samples?
Ribbon samples are available for many of Beverly Clark’s collections.
Custom Color
Nostalgia
Classique

Samples of our colored aisle runners are also available.

For samples please send an email to info@theweddingoutlet.com. Please be sure to include the colors you wish to see, your name and mailing address. All samples will be sent USPS.
Where do I get a discount code?
Occasionally we offer discount codes to our newsletter subscribers.
Where do I enter a discount code?
During the checkout process there is field to enter in the discount code.
Why do we ask for your wedding date/event date?
We ask that our customers provide us with their wedding/event date so that we can ensure the order arrives in time for the occasion. We have a lot of last minute customers that need orders delivered sooner than our standard time frame. If the wedding date/event date is provided then we are able to work with that customer to make sure their order arrives in time.
What happens if I receive something damaged?
On that rare occasion that an item arrives defective or damaged, we will pick up the damaged item and will send a replacement at no charge as soon as possible. Please refer to our policy page for more details.
How do I find a products item number?
The item number is located below the name of the item.
Ex: BC-50H
Do we have a catalog?
No, we do not have a printed catalog. We are always adding new products to our site which makes it difficult to keep a print catalog up to date.