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| Order Processing
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We know this is a special day and time is of the utmost
importance! We work with many customers who order items
weeks - even days before the wedding or event. To better
serve you, we offer important information on all our items'
Shipping tab.
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All orders, regardless of
shipping method, undergo a
processing period. Processing Time with Express Shipments
are expedited [typically] within 1-2 business days for
non-personalized items; 3-5 days for personalized item.
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Most orders arrive within 10 business days, but
there are exceptions:
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As processing times vary from item to item based on
personalization and demand, we have Shipping Information that includes the processing time for each item sold
on our site. Be sure to check the Shipping Information of individual
items if you are in a crunch for time. Also be sure to enter
your wedding date or need by date at checkout - we pay
careful attention to this and will alert a customer if an
order needs to be expedited.
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Order Fulfillment
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Once an order is placed it will go through a series of stages before
it is shipped: |
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Pending Approval: Once an order is placed it is marked
"Pending Approval." All orders need to be approved before
they begin processing. During the "Pending Approval" stage
every order is carefully reviewed to ensure its passes all
risk checks. An order is approved within 24 business hours of placing
the order.
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Pending Fulfillment: Orders are marked "Pending
Fulfillment" when they are processing. All order’s typically
take 5-10 business days to process before they ship. Under
each item’s Shipping tab, an estimated processing time is
listed. An order’s processing time may vary based on item
availability.
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Partially Fulfilled: On some occasions there may be
several shipments to complete the fulfillment of an order.
If your order is marked "Pending Fullfillment" then it means
that a portion of your order has shipped. Once the remainder
of your order has shipped, your order will be marked "Shipped". A confirmation
email will be sent including the contents of the each
shipment along with a tracking number. All packages should be
received within 2-4 business days of one another. If all items are
not received within that time frame, please contact customer
service at 866.900.9553.
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Shipped: All items within your order has shipped. A
FedEx/UPS/DHL/USPS tracking number will be provided to track
your shipment. A confirmation email will be sent including
the contents of the package and the tracking number.
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Cancelled: Your order has been cancelled. Your credit card has not been charged. A confirmation email will
be sent when an order is cancelled.
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