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Order Status
To check the status of your order you may login to "My
Account" with the
email address and password you entered during checkout. If an account was not created at the time of your
purchase you may contact a customer service
representative who is able to check the current status of your order or
update your account to allow you to login.
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Stages of an Order:
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Once an order is placed it will go through a series of stages before
it is shipped out:
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Pending Approval: Once an order is placed it is marked
"Pending Approval." All orders need to be approved before
they begin processing. During the "Pending Approval" stage
every order is carefully reviewed to ensure its passes all
risk checks. An order is approved within 24 business hours of placing
the order.
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Pending Fulfillment: Orders are marked "Pending
Fulfillment" when they are processing. All order’s typically
take 5-10 business days to process before they ship.
Under each item’s Shipping tab, an estimated processing
time is listed. An order’s processing time may vary based on
item availability. Please note: once you place your order
your credit card is authorized for the total amount and is
not charged until your order ships.
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Partially Fulfilled: On some occasions there may be
several shipments to complete the fulfillment of an order.
If your order is marked "Pending Fullfillment" then it means
that a portion of your order has shipped. Once the remainder
of your order has shipped, your order will be marked "Shipped". A confirmation
email will be sent including the contents of the each
shipment along with a tracking number. All packages should be
received within 2-4 business days of one another. If all items are
not received within that time frame, please contact customer
service at 866.900.9553.
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Shipped: All items within your order has shipped. A
FedEx/UPS/DHL/USPS tracking number will be provided to track
your shipment. A confirmation email will be sent including
the contents of the package and the tracking number. Your
credit card is charged according to all item fulfillments.
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Cancelled: Your order has been cancelled. Your order
credit card has not been charged. A confirmation email will
be sent when an order is cancelled.
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