We strive to assist you in making your wedding day perfect by providing quality wedding accessories. In the event that you are dissatisfied with the product(s) purchased, we will gladly issue a refund for the amount of the item(s) with the exception of personalized items. Restocking fees may be applied to orders with large quantities of an item (such as favors).
Returns must be received within 30 days of delivery date and be accompanied by a Return Authorization Number (RAN). To obtain your RAN and proper return address, please call (866) 900-9553 OR email us at info[at]theweddingoutlet[dot]com. Be sure to include your order number, item number(s) being returned and reason for return.
Refunds are based on the purchase price and shipping fees are non-refundable. If free shipping was received on your order, your return may incur a shipping fee if the total items kept is less than $200. If shipping a return to us, we do recommend insuring the package. We will not refund items if the package is not received by us or if the original item or its packaging is damaged. Any item that is personalized or customized is non-refundable.