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Shipping within the United States
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Candle Orders (unity candles, favors): to avoid melting
during shipment due to high temperatures, we encourage the purchase
of candles to be done prior to June 1. From June 1 - September 1, we
recommend all candles be shipped using our express method to
guarantee candles arrive safely. If express shipment is not selected
at checkout and the item(s) arrives melted, the item will not be
accepted for exchange, return or refund.
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Please note: we do our best to specify processing
times for each item. However, if a candle is in your
order, it may be delayed beyond the estimated processing
time. Candles are typically not shipped on Thursdays or
Fridays during the summer months to avoid melting while
in transit regardless if Ground or Express is
selected. Packages remain on a high-temperature
truck or warehouse during weekends/non-delivery days. We
appreciate your patience as we determine the best
shipping method and time for your order.
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Shipping Methods
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Once your order has completed processing, it may ship Ground or
Express:
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Standard (Fedex Ground / USPS)
Your package will be sent via FedEx Home Delivery, FedEx Ground, UPS
or United States Postal Service (USPS) after your order has been
processed. Our knowledgeable shipping department will select the
method that will get your order to you as quickly as possible. (In
some areas USPS delivers quicker than
UPS or FedEx!)
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FedEx 2nd Day
Your package will be shipped via FedEx 2nd Day or UPS 2nd day after
your order has processed.
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Free Ground Shipping
Orders over $150 receive free Standard shipping throughout the
contiguous United States, excluding Hawaii, Alaska and Puerto
Rico. Packages shipping to HI, AK or PR will be assessed a $15
shipping charge unless the package is
exceptionally heavy or large. If it is a large package, such as favors, we
will charge you the actual shipping fees regardless of ship to
location. If a large package received free shipping, charges will be actual shipping
fees less $15. You will be contacted before the order is processed for
approval on any extra shipping charges.
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Shipping Times |
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Standard Shipping within Continental US
Order usually arrives within 5 - 10 business days (for in-stock
items):
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Shipping Charges within the Continental US*
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Merchandise Total |
Ground Shipping |
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$ |
0 |
- 24.99 |
$ 6.95 |
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25 |
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49.99 |
8.95 |
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50 |
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99.99 |
9.95 |
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100 |
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149.99 |
10.95 |
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150 |
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249.99 |
FREE: Orders over $150
receive free Ground
Shipping* |
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250 |
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349.99 |
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Over $350
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*Please
note: Orders shipping to Hawaii, Alaska, or Puerto Rico, please add $15 to above
stated rates; orders over $150 will be charged a $15 shipping charge.
If an order is exceptionally heavy (such as favors), actual shipping rates
will apply regardless of ship to location. Orders over $150 will be
charged actual shipping less $15.
Please note shipping
chart above is not applicable to international orders.
Click for more
information on shipping outside the US. |
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2nd Day Shipping within Continental US
Order usually arrives within 3 - 5 business days (for in-stock
items):
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Merchandise Total |
2nd Day Shipping |
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$ |
0 |
- 24.99 |
$ 21.95 |
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25 |
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49.99 |
26.95 |
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50 |
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99.99 |
28.95 |
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100 |
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149.99 |
32.95 |
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150 |
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249.99 |
44.95 |
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250 |
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349.99 |
56.95 |
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350+ |
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20% of order |
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Please note:
Personalized items will take longer. Rate does not apply to orders shipping to Hawaii, Alaska,
or Puerto Rico. Orders shipping to these destinations will be charged
accordingly based on actual shipping charges. If an order is
exceptionally heavy (such as favors), actual shipping rates will
apply. You will be contacted before the order is processed for
approval on any extra shipping charges.
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Multiple Packages
Multiple packages may ship in order to successfully complete an
order. Occasionally packages may ship directly from the manufacturer
via UPS, DHL, or USPS to expedite processing. A confirmation email
will be sent to confirm shipping of a package. The email will
include the contents and the tracking number of the package. If your
order ships in multiple packages, you will receive them a few days
apart.
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Signature Service
In some areas, delivery may require a signature or an actual person
to receive the package.
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Incorrect Addresses
If an incorrect address is provided at checkout, a fee may be
assessed. Depending on the carrier, the fee ranges from $11-$14.
This fee to update an address once the order has been
shipped may be applied to your credit card. Please be sure to enter
the full address correctly! Omitting an apartment number, floor
number, etc may cause delay in delivering of your package and an
address correction fee.
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Missing/Damaged Items
Upon receipt of your order, please thoroughly inspect your package
for any discrepancies or damages and notify us within 5 business
days.
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